Chapter 2 Case Study
	Chapter Summary The chapter is devoted to the case study of Universal Home Stores (UHS). UHS has invested heavily in its IS / IT systems. All its stores are equipped with EPOS systems that interact with the merchandising and stock replenishment systems in the head office and the distribution centre. The organisation works on the basis of 'quick response supply' with stock sold one day been replenished overnight and then stock is reordered from suppliers using electronic data interchange (EDI). The sales and stock systems feed the management information systems, the accounting systems and interface electronically with the credit card companies used by UHS.     The overall IS / IT infrastructure is large and complex - the intention is to convey to the reader the extent of the IT infrastructure required by a large organisation. Don't be worried if you don't take in all the detail on a first read, we will be returning to the case study in subsequent chapters.
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